Enlighten Sauna/ Maker of True Outdoor Infrared Saunas

Enlighten Sauna manufactures outdoor infrared saunas for residential and commercial use. The saunas feature full-spectrum infrared heaters, and guests who have received their units describe them as beautiful additions to a backyard. However, the performance of these outdoor saunas in various climates is a significant concern. Guests in cold-weather regions report that the saunas can fail to heat above 95 degrees Fahrenheit, which they attribute to inadequate insulation. Furthermore, the long-term durability of the outdoor models is frequently questioned. Guests report issues with water intrusion leading to buckled wood, peeling siding from sun and water exposure, and in severe cases, complete roof failure and rot after exposure to snow and rain. These experiences suggest the saunas may not be well-suited for very wet, snowy, or mountainous environments.

Beyond product performance, customer service and order fulfillment are major points of contention. Many guests report extreme delivery delays, with orders promised in 6-8 weeks taking many months or over a year without delivery. Communication is described as unresponsive, with excuses given and calls and emails going unanswered. The process for canceling undelivered orders and obtaining refunds is reportedly very difficult, with guests waiting months for reimbursements. This has led some to describe the experience as financially and emotionally distressing. In contrast, a minority of guests report positive interactions, noting professional and helpful installation crews and excellent support for repairing or replacing parts on older, already-delivered models.