clubDetox

clubDetox is a wellness spa in Laguna Niguel, California, offering far infrared sauna sessions. The spa provides a space for heat therapy, relaxation, and recovery. The far infrared sauna is promoted for benefits including weight loss, reducing inflammation and cellulite, and supporting chronic disease prevention. Guests can utilize the sauna facilities for relaxation, rejuvenation, and wellness. The spa's 21-day detox program is noted by some guests as being effective and delivering positive personal results, with one guest calling it the best thing they have ever done for themselves.

However, spa-goers report significant issues with customer service and administrative policies. Multiple guests describe difficulties with cancellation and billing. One account details an attempt to cancel a membership plan after exceeding a three-month commitment, which resulted in unresolved billing charges and an unwillingness from ownership to provide a refund for unused services. The owner is described as defensive and lacking in compassion, particularly when guests face extenuating personal circumstances such as illness. The offer of store credit for a service a guest does not plan to use is seen as an unsatisfactory resolution. These experiences have led to strong criticism of the business practices, overshadowing the potential benefits of the wellness services for some visitors.