24 Hour Fitness
📍 10400 Sepulveda Blvd, Mission Hills, California, 91345
Services: Hot Tub, Infrared Sauna, Massage, Steam Room, Traditional Sauna
Amenities & Features
Pricing
| Service | Price |
|---|---|
| Monthly Platinum: $36.99-$39.99, Monthly Gold: $31.99-$36.99, Monthly National: $24.99. Yearly Platinum: $431.76 total, Yearly Gold: $251.88 total, Yearly National: $299.88 total. $1 down initiation fee with first month waived on select memberships. $49.99-$59.99 annual fees apply depending on membership type. | |
About
Cold Plunge & Sauna
The sauna, steam room, and spa are central amenities at this 24 Hour Fitness location, but gym members frequently report extended closures and maintenance issues. The sauna has been broken for a week at a time, and the steam room has been non-operational for periods of four weeks or more. When these heat therapy facilities are open, concerns are raised about cleanliness, with members noting the presence of mold and mildew. The spa, intended for hydrotherapy, is a consistent point of frustration, cited as being dirty, containing sand, and frequently out of order for multiple weeks. The pool water is also reported to be cold for extended periods, negating its intended use. Members report unsanitary conditions where some individuals wear street clothes and footwear in the pool, spa, sauna, and steam room.
Staff
Feedback on staff is mixed. Several members praise specific employees for excellent customer service, naming individuals such as Janet, Daniel, Jordan, Lilly, Erwin, Pavel, TAHZ, Vanessa, and Stephanie as being very nice, efficient, helpful, and professional. These staff members are noted for providing warm welcomes, clear explanations of membership options, and quick assistance. However, other members report negative interactions, such as being rudely lectured at the front desk about check-in policies or experiencing delays and repetitive questioning from managers.
Additional Amenities
This gym offers a wide variety of workout equipment, which members appreciate for not limiting their routines. The facility includes a pool that hosts Aqua Fit classes, though it can become crowded. Other mentioned amenities include locker rooms and showers, though these are frequently cited as being dirty, especially on weekends, with issues like missing shower heads, no soap, no hot water, and slip hazards. The gym provides 24-hour access, which members find convenient for busy schedules.
Atmosphere
The atmosphere varies significantly. During peak hours, typically around 9 AM to 10:30 AM, the gym is described as quite busy, chaotic, and crowded, making it difficult to enjoy a workout or find available machines. Classes like Zumba can be packed. Outside of peak times, some members describe the environment as friendly and down-to-earth, with a sense of community that makes them feel at home. The overall cleanliness of the general workout areas receives mixed feedback.