LA Fitness

This LA Fitness location in Farmington, Connecticut, is part of a large health club chain offering state-of-the-art facilities. The gym provides a wide range of cardio and strength equipment, which members describe as good in both quality and quantity. The layout and design of the gym receive positive remarks, and members can participate in group fitness classes, with specific praise for instructors like Krissy A. who lead engaging sessions such as Silver Sneakers. Staff members like Mariana are highlighted for their helpfulness during membership sign-ups and tours, providing knowledgeable and friendly service.

However, experiences with other staff and amenities are mixed. A significant and recurring concern among members is the long-term closure of the swimming pool, which has been out of order for over a year despite repeated inquiries about its reopening. Some members note issues with billing, including being overcharged or having personal training credits misused, with reports of slow or unresponsive resolution from management. While the gym is generally found to be clean and well-maintained, upkeep is inconsistent; equipment like weights and dumbbells are often left out overnight, and some members feel the majority of staff do not actively maintain the facility, staying at their desks instead. The gym is noted as being smaller than other LA Fitness locations, and there have been observations of high staff turnover.