Genesis Health Clubs - Mills Civic
📍 4875 Mills Civic Pkwy, West Des Moines, Iowa, 50265
What Visitors Say
What Visitors Liked
What Visitors Noted
This gym offers a dry sauna and a steam room, though members frequently report these amenities, along with the hot tubs, are often broken or out of service. The sauna and steam room are part of the wellness offerings but their inconsistent availability is a significant point of frustration for members seeking these recovery features. The facility also includes two jacuzzis, with one noted for providing privacy in the women's locker room. The swimming pool is a popular feature, though its daily upkeep and deck cleanliness have been questioned. Beyond these amenities, the gym provides a recently remodeled space with top-notch equipment, including dedicated strength training and weightlifting areas, well-maintained cardio machines, and beautiful group exercise studios. Services such as personal training and childcare are available, though the kids club has raised serious safety concerns among members. The overall atmosphere is mixed, with many members appreciating the friendly and respectful staff, but a prevailing sentiment highlights poor maintenance, dirty facilities, and broken equipment. The gym caters to individuals and families, but issues with contract termination and perceived overpricing are commonly noted. A future remodel is anticipated by some members.
What Reviewers Love
- The staff is frequently described as friendly, good, amazing, and respectful.
- The swimming pool and jacuzzis are appreciated amenities when they are functional.
- The gym features top-notch equipment and beautiful group exercise studios in a recently remodeled space.
Amenities
Frequently Asked Questions
Are the sauna, steam room, and hot tubs reliably available?
No, members frequently report that the dry sauna, steam room, and hot tubs are often broken, cold, or otherwise non-functional for extended periods.
Is the kids club safe and well-supervised?
Multiple reports indicate serious safety and supervision issues in the kids club, including inadequate staff-to-child ratios and lack of proper safety protocols.
What is the process for terminating a membership contract?
Members describe the contract as long-term with high fees and report significant difficulty terminating it, often involving unresponsive management and a prolonged, stressful process.
