IMD Health & Wellness SPA
📍 35 W 35th St 7th Floor, New York, New York, 10001
Services: Infrared Sauna, Lymphatic Drainage, Massage
Amenities & Features
About
Cold Plunge & Sauna
This spa offers infrared sauna treatments, which guests describe as an amazing and integral part of the experience. The sauna is often paired with services like the magnesium wrap, and spa-goers appreciate the attentive staff who provide water during the session. The facility specializes in detoxification through Body Lymphatic Drainage Massage and infrared sauna, founded on over 35 years of study of the lymphatic system. Guests note the combination of the lymphatic massage with the sauna is phenomenal. However, some guests report there is no shower available on-site, which impacts the post-sauna experience.
Staff
The staff receives significant attention in guest feedback. Many spa-goers find the team to be incredibly nice, informed, and knowledgeable, with specific praise for practitioners like Elaine, Irani, and Nice Ferreira for providing specialized, tailored treatments. Staff are noted for taking good care of guests and being attentive to individual needs. Conversely, other guests report mixed experiences, describing some practitioners as extremely heavy-handed during massages, leading to discomfort, and note a lack of professionalism in client intake, with some guests not being asked to fill out medical forms.
Atmosphere
& Facilities Feedback on the atmosphere and facilities is highly polarized. Many guests describe a welcoming atmosphere where they feel taken care of and leave feeling refreshed. However, a notable number of guests report significant issues, describing the environment as loud, disorganized, and unclean. Specific complaints include dirty towels and sheets in open treatment rooms, a broken toilet, and an overall messy appearance. The checkout process is handled by a virtual receptionist via video call, which some guests find awkward and impersonal.
Pricing
& Services The spa's signature service is the tailored lymphatic drainage massage, which many guests describe as life-changing, effective for prenatal care, and capable of leaving them feeling lighter and tighter. Treatments are highly tailored to individual body needs. The spa charges premium pricing for these services. Some guests feel the experience justifies the cost, while others strongly disagree, citing painful massage experiences, disorganized scheduling that shortens sessions, and the addition of a credit card processing fee as detractions from the value.
