The Norwich Spa at Graduate Providence
📍 11 Dorrance St, Providence, Rhode Island, 02903
What Visitors Say
What Visitors Liked
What Visitors Noted
Atmosphere
The Norwich Spa at Graduate Providence occupies a historic space within the Graduate Hotel, noted for its visually appealing architecture. Guests describe the venue as smelling delightfully clean and fresh, with a hygienic appearance. However, feedback on the relaxation areas is mixed. The "deep relaxation" room is described as gorgeous but lacking cohesive design and warmth, with dim lighting, bare walls, and muted colors creating a cold atmosphere. Some guests feel the layout is odd and does not fully invite relaxation, suggesting a need for reconfiguration.
Staff
Staff experiences vary significantly among spa-goers. Many guests encounter friendly and professional team members, with specific praise for the Spa Director who personally handles situations and ensures a top-notch experience. The nail service staff receive exceptional praise for being thorough and making guests feel important. Conversely, some guests report issues with booking coordination, unaccommodating responses to scheduling mishaps, and isolated incidents of incomplete or painful treatments.
Additional Amenities
This boutique spa offers a variety of services beyond massages and facials. The gorgeous first-floor nail bar and makeup areas are a highlighted feature. The spa provides services such as gel manicures, pedicures, facials, body wraps, and specialized experiences like the Holistic meditation and spinal treatment. The gel manicure and pedicure services, in particular, are celebrated for their exceptional longevity and quality.
What Reviewers Love
- The gel manicure and pedicure services are frequently highlighted as exceptional, with remarkable longevity.
- The Spa Director is noted for being highly professional and personally ensuring guest satisfaction during operational challenges.
- The overall experience is described as top-notch by many, with a clean, fresh, and visually appealing environment.
Amenities
Frequently Asked Questions
How is the quality of the nail services?
The gel manicure and pedicure services receive exceptional praise for their longevity and quality, with guests noting they are among the best they've ever had.
Are there any common complaints about the relaxation areas?
Some guests find the "deep relaxation" area oddly laid out, with dim lighting and a cold, unwelcoming atmosphere that lacks comfortable furniture for putting feet up.
Has the spa had issues with appointment scheduling?
There are isolated reports of booking and staffing issues, including last-minute therapist cancellations without notification and unaccommodating responses to rescheduling requests.
