24 Hour Fitness
📍 2280 Market Pl Blvd Ste 170, Irving, Texas, 75063
Pricing
| Service | Price |
|---|---|
| Membership | Silver: $9.99/month ($39.97 due today), Gold: $24.99/month ($49.98 due today), Platinum: $34.99/month ($34.99 due today). Yearly options: Gold $18.99/month ($227.88 due today), National $21.99/month ($263.88 due today), Platinum $29.98/month ($359.76 due today). $59.99 annual fee applies to Silver memberships. |
| Silver membership provides access to weights and cardio only at the club of enrollment. Platinum includes national club access, GX24 classes, basketball court, lap pool, sauna, whirlpool, and steam room. Personal/group training and specialty classes available for additional fees. | |
What Visitors Say
What Visitors Liked
What Visitors Noted
Cold Plunge & Sauna
The sauna and steam room at this 24 Hour Fitness location are frequently cited by gym members as being unreliable and often closed for extended maintenance. Members report that these amenities are unavailable a significant portion of the time, with some noting they are under maintenance more than 80% of the time. When operational, the sauna is consistently noted as never being quite hot enough. The adjacent hot tub and swimming pool share this pattern of frequent, prolonged closures, with members reporting closures lasting for weeks or months due to various electrical, plumbing, and lighting issues. There is little proactive communication from management regarding these closures or reliable estimates for their duration.
Additional Amenities
Beyond the wellness facilities, the gym offers a large facility with a good selection of cardio and weight equipment. However, gym members note that 20-30% of cardio machines are often broken and that much of the equipment is old, outdated, rusty, and poorly maintained, with worn-out grips. The facility includes a swimming pool and hot tub, though their availability is highly inconsistent. Group fitness classes, such as Zumba and MODUS strength training, receive positive feedback for their energetic and positive atmosphere.
Staff
Feedback on staff is mixed. Specific instructors like Pralina for Zumba and Ryan for MODUS classes are praised for their friendly, passionate, and knowledgeable approach, creating a positive class vibe. Manager Torrence is noted as being knowledgeable and helpful during membership sign-up. Conversely, other staff and management are criticized for being unhelpful, clueless about facility issues, and providing poor customer service, particularly regarding cancellations and maintenance inquiries.
Atmosphere
The atmosphere is described as busy and often packed with members. While the layout provides room to move, the overall cleanliness is a major concern. Gym members report dirty locker rooms and restrooms that are compared to gas station truck stops, with foul plumbing odors, unclean floors, and a lack of basic supplies like soap. The general upkeep of the gym is considered poor, with grime, dust, and filth noted in corners and on equipment.
What Reviewers Love
- The gym offers a large facility with a good selection of equipment for cardio and weights.
- Specific group fitness instructors, like Pralina for Zumba and Ryan for MODUS, create fun, positive, and effective class environments.
- Manager Torrence is noted for being knowledgeable and helpful during the membership sign-up process.
Amenities
Frequently Asked Questions
Are the sauna, steam room, and pool reliably available?
No, gym members consistently report that the sauna, steam room, hot tub, and pool are frequently closed for extended, often unexplained maintenance, making them unavailable a significant majority of the time.
What is the customer service like for resolving issues or canceling memberships?
Customer service is frequently described as poor. Staff often seem unaware of maintenance issues, and management can be unhelpful or rude when members try to cancel memberships or get answers, with reports of being passed between the gym and corporate with no resolution.
Is the gym clean and well-maintained?
Many members report that the gym is not well-maintained. Common complaints include dirty locker rooms and restrooms, foul odors, broken cardio equipment, and outdated, rusty machines.
