Palm Beach Tan
📍 1230 N Valley Mills Dr Ste 400, Waco, Texas, 76710
What Visitors Say
What Visitors Liked
What Visitors Noted
Palm Beach Tan in Waco offers infrared sauna services as part of its wellness offerings, providing a space for heat therapy and relaxation. The spa's primary focus is on tanning and related beauty services, with its wellness amenities complementing the core offerings. The facility provides tanning beds, spray tanning, and red light therapy alongside its sauna services. Spa-goers frequently note the venue is very clean. The staff receives mixed feedback; some guests find them very knowledgeable about products and their purpose, with specific newer employees praised for being sweet and providing great customer service. Other guests report negative experiences with management, describing them as rude and citing issues with membership policies. Several guests report significant dissatisfaction with membership and refund processes. There are multiple accounts of difficulties canceling memberships, with some guests stating they were charged unexpectedly after attempting to cancel and that the spa does not honor its refund policy. Phone responsiveness is also noted as poor. Product sales experiences vary, with guests appreciating great lotion sales but one reporting a serious issue with receiving an empty, expensive product container and unsatisfactory customer service in resolving it. The spa continuously offers new services that can be tailored to individual needs through a beauty consultant. Despite the operational criticisms, some guests highly recommend the location for its clean environment and knowledgeable, friendly staff when positive interactions occur.
What Reviewers Love
- The facility is consistently described as being very clean.
- Staff members are noted for being knowledgeable about the products and their purposes.
- The spa continuously introduces new services that can be tailored to individual needs.
Amenities
Frequently Asked Questions
What is the policy for canceling a membership?
Based on guest accounts, cancellations reportedly must be done in person and not over the phone. Several guests have experienced confusion and unexpected charges during or after the cancellation process.
Does the spa offer a refund guarantee?
Some guests mention a 30-day money-back guarantee when signing up, but multiple reports indicate this policy is not reliably honored, leading to disputes.
Can I bring lotions purchased at other locations?
Yes, guests note that staff do not mind if visitors bring lotions purchased at a different Palm Beach Tan location.
