Fitness Connection
📍 8428 Denton Hwy, Watauga, Texas, 76148
Pricing
| Service | Price |
|---|---|
| Day Pass | $10 (5-day pass special) |
| Membership | FC Basic: Pre-sale pricing, FC Plus: $10/month Founding Member Special |
| FC Plus Founding Member Special: $10 per month. FC Basic available at pre-sale pricing. 5-day pass available for $10. | |
What Visitors Say
What Visitors Liked
What Visitors Noted
Fitness Connection is a large-scale gym with over 50,000 square feet of space, part of a growing community with multiple locations. The facility includes saunas among its amenities. Gym members report a decent variety of equipment and note the convenient location. The atmosphere receives mixed feedback; many members describe a welcoming, clean, and family-friendly environment with a team that is polite and helpful. Specific staff members, including trainers like Kaleb and front desk personnel like Jonathan, are frequently praised for being knowledgeable, going above and beyond, and providing motivating conversations. The cleaning staff, including Janely and Juliet, are recognized for working hard to maintain the facility. However, a significant number of members report serious issues with the gym's culture. These include allegations of harassment and targeted intimidation by some staff members who are described as blending in out of uniform, as well as rude and dismissive customer service. Management receives criticism for being either complicit or inactive in addressing these systemic problems, though some note the manager handles issues when directly brought to his attention. The locker rooms are cited as being less than adequate with unpleasant odors, and some equipment is reported as broken or out of order. Additional complaints involve billing and communication problems, with members reporting unexpected fees and a costly cancellation process. The gym appears to cater to those seeking a mature environment for achieving fitness goals, while some feedback suggests it can feel hostile to those outside a perceived inner circle.
What Reviewers Love
- Knowledgeable and motivating personal trainers, such as Kaleb, who provide effective guidance.
- A welcoming and helpful front desk and management team, with specific praise for staff like Jonathan and Caleb Gates.
- A large, well-equipped facility with a decent variety of machines and convenient location.
Amenities
Frequently Asked Questions
What is the staff culture like at this gym?
Feedback is highly polarized. Many members find the staff, including specific trainers and front desk employees, to be exceptionally welcoming, helpful, and knowledgeable. Conversely, others report experiences of harassment, intimidation, and rudeness from staff, describing a hostile and unprofessional atmosphere.
Are there issues with facility maintenance and cleanliness?
Some members report the gym is clean and well-maintained, praising the cleaning staff. Others note that locker rooms can be dirty with strong odors and that some equipment is frequently broken or out of order.
How does the gym handle membership billing and cancellations?
Several members have reported problems with billing communication, stating they were not contacted about payment issues and accrued large late fees. Cancelling a membership is reported to involve a significant fee.