Gold's Gym
📍 4346 S Laburnum Ave, Richmond, Virginia, 23231
What Visitors Say
What Visitors Liked
What Visitors Noted
Cold Plunge & Sauna
This Gold's Gym location features a dry sauna as part of its amenities. The gym also provides an outdoor sauna within its outdoor workout area. While specific details on temperature or session protocols are not detailed in the provided reviews, the presence of these saunas is a noted facility feature for gym members seeking heat-based recovery.
Atmosphere
The gym maintains an old-school Gold's Gym vibe that many members appreciate. The facility offers plenty of space with abundant natural light and is generally described as clean and tidy. However, some members note that the gym can become messy, with weights and plates often left unracked, and a minority of members can be rude or inconsiderate.
Pricing
The gym offers day passes for visitors, which require both a hold on a guest's ID and a $20 deposit. This policy has been a point of frustration for some non-members. Membership cancellation and billing processes have been a significant source of negative feedback, with multiple reports of difficulties canceling, erroneous charges, and accounts being sent to collections despite following proper procedures.
Staff
Feedback on staff is mixed. Many members find the front desk employees to be amazing, polite, and nice. Specific positive mentions include a front desk supervisor and a GM named Landon who resolved issues. Conversely, other experiences describe unprofessional front desk behavior, including staff that seemed inattentive or unhelpful, and a general lack of responsiveness from management regarding billing and membership issues.
Additional Amenities
The gym provides a comprehensive fitness environment with a wide variety of equipment. Gym members appreciate the great equipment variety, including extensive plate-loaded and leg equipment, a functional fitness area, and turf space. Other amenities include a massage chair, though access to it can sometimes be an issue. A notable concern is that many machines are frequently broken and are not repaired quickly, with some remaining out of service for months.
What Reviewers Love
- The gym offers a great variety of equipment, including extensive plate-loaded and leg machines.
- The facility has plenty of space with natural light and an appreciated old-school gym vibe.
- The location is convenient and offers 24-hour access.
Amenities
Frequently Asked Questions
What is the policy for a day pass?
The gym requires visitors to leave both their ID and a $20 deposit to obtain a day pass.
Are there issues with canceling a membership?
Multiple members have reported significant difficulties with the cancellation process, including continued billing after cancellation requests, accounts being sent to collections, and a lack of response from management.
What is the equipment situation like?
The gym is praised for its extensive variety of equipment, especially plate-loaded and leg machines, a functional fitness area, and turf space. However, many members report that machines are often broken and remain unrepaired for extended periods.
