Gold's Gym

📍 1601 Willow Lawn Dr Ste 3A, Richmond, Virginia, 23230

Gold's Gym at Willow Lawn offers dry saunas as part of its amenities. The gym provides a wide variety of cardio and strength training equipment, which members note is extensive and reasonably priced for serious lifters. The facility also offers fitness programs including Zumba, BodyPump, Spinning, and other daytime classes that are appreciated by participants. Members frequently praise the excellent fitness instructors and the friendly front desk staff, with specific mentions of individuals like Tiffany and Chris who contribute to a welcoming atmosphere. Timely repairs of broken equipment are also noted by some members. However, the gym receives significant criticism regarding its management and maintenance. Members report cluttered weights, dirty bathrooms, and broken or dangerous equipment, such as a hamstring curl machine with a severely worn pin. Childcare hours have been reduced without clear communication, significantly impacting members who rely on the kids club. There are also reports of unfair pricing practices, a difficult cancellation process, and issues with hygiene, including instances of homeless individuals sleeping on massage beds intended for member use. The sentiment among many members is that management prioritizes cost-cutting over member experience and facility upkeep, leading to a decline in overall quality despite the value offered by the equipment and class offerings.