Restore Hyper Wellness
📍 12855 Towne Center Dr, Cerritos, California, 90703
Services: Cryotherapy, Red Light Therapy, Infrared Sauna
Amenities & Features
Pricing
| Service | Price |
|---|---|
| Membership pricing: Level Up $220/month (8 credits), Elevate $340/month (14 credits), Core $390/month (31 credits). Credits can be used for Core Therapies or IV Drips (4 credits = 1 IV Drip with 2 Signature Nutrients or High Dose Drip). Memberships require 3-month commitment with 30-day cancellation notice. Credits expire monthly (Core) or 100 days from issuance (Level Up/Elevate). | |
About
Cold Plunge & Sauna
This venue offers an infrared sauna as a core therapy service. Guests report significant concerns regarding the cleanliness of the sauna and its adjacent changing rooms, describing them as rarely cleaned with loose debris persisting on the floors. The facility also features a full-body cryotherapy chamber. Guests note this chamber is not properly maintained, leading to poor ventilation that allows moisture into the system, creating an extremely foggy environment instead of the intended clear, dry air.
Staff
Feedback on staff is mixed. Many guests praise specific team members for their expertise and customer service. Samantha the IV technician is frequently highlighted for her skill in making guests feel at ease and her painless technique. Facial specialists Rosa, Rosie, and Jess receive commendations for being knowledgeable, thorough, and providing effective skincare recommendations. However, other guests report encounters with unwelcoming or unprofessional staff, including one front desk employee and an IV tech with a painful technique for pad removal. Management is described as unresponsive to serious complaints.
Additional Amenities
The facility provides a comprehensive suite of science-backed wellness therapies beyond the sauna and cryotherapy. These include IV drips, facials, red light therapy, and full-body compression sessions. Guests appreciate the range of options. Some note inconsistencies in service application, such as red light therapy sessions being limited to 12 minutes at this location compared to 20 minutes at others, and occasional, unexplained interruptions during compression sessions.
Atmosphere
The Cerritos store is described by some guests as impeccably maintained, retaining a fresh and new appearance. The staff is noted by many as warm, friendly, and attentive, creating a welcoming and comfortable experience for visitors. However, this positive atmosphere is contrasted by reports of poor management and maintenance issues affecting key equipment.