Am-Finn Sauna & Steam
📍 4904 Charmae St, Caldwell, Idaho, 83607
Services: Float, Infrared Sauna, Steam Room, Traditional Sauna
Amenities & Features
About
Cold Plunge & Sauna
This gym provides commercial sauna facilities, including custom-built and barrel sauna units designed and manufactured in the United States. Gym members report a highly variable experience with the sauna equipment. Positive feedback highlights exceptional craftsmanship and superior construction materials, such as Western Red Cedar, with some members describing the final product as amazing and the sauna service as spectacular. However, other members report significant issues with the design and functionality of the units. Criticisms include improperly designed single-level benches that affect heat distribution, heaters that vent heat incorrectly producing little steam, and faulty components like Wi-Fi controllers, touch screen control panels, and temperature sensors. Specific defects mentioned are doors and side windows that are too thin, misaligned, or warped, presenting a safety hazard. The experience with the sauna's performance, from spectacular to inoperable, appears directly tied to the reliability of the individual unit received.
Staff
Feedback on staff and customer service is mixed. Some gym members describe receiving great customer service, with staff answering questions politely and providing spectacular service. Specific individuals, such as a tech named Jonaton, are noted for trying to help. Conversely, many members report horrible customer service, describing the team as disorganized with no project management. They report being passed between departments, receiving unsatisfactory solutions, and in one instance, a customer service representative hung up on a member. The overall sentiment indicates that consistent, reliable customer support is not guaranteed.
Additional Amenities
The primary focus for this gym is its sauna offerings. There is no mention in the provided reviews of additional wellness amenities such as cold plunge pools, steam rooms, red light therapy, or compression boots. The available feedback centers exclusively on the sauna units and the associated customer service experience.