Almost Heaven Saunas
📍 11261 James St, Holland, Michigan, 49424
Services: Traditional Sauna, Infrared Sauna, Cold Plunge
Amenities & Features
Pricing
| Service | Price |
|---|---|
| Traditional saunas: Salem 2-person $5,451.20, Pinnacle 4-person $6,532.00, Audra canopy $6,509.60. Indoor saunas: Madison 2-3 person $5,389.60, Auburn 2-3 person $5,574.40, Bridgeport 6-person $6,848.80. Heritage Collection: Nordik indoor $5,965.37, Saddle Mountain outdoor $13,520.71, Alpina outdoor $37,796.00. Financing available with 0% interest for 3 months or 3-36 month payment plans. HSA/FSA eligible through Truemed partnership. | |
About
Almost Heaven Saunas provides a range of traditional, infrared, and hybrid sauna kits for home installation, creating a personal wellness retreat. Spa-goers who have purchased these saunas report a high-quality home spa experience, particularly praising traditional barrel saunas constructed from premium woods like red cedar and Nordic spruce. The authentic Finnish löyly experience is delivered through Harvia heaters. Guests appreciate specific features like the vista window, which enhances the relaxing atmosphere by allowing them to enjoy views during their sessions. The saunas are used year-round, with some guests noting their four-person barrel sauna provides enough space to fully lay down. However, experiences with product performance vary. Some guests report their sauna provides a perfect, daily spa-like experience, while others have encountered significant issues. These include infrared heaters that fail to reach proper temperatures, digital control pads that malfunction quickly, and complete system failures shortly after purchase. The quality of the physical product upon delivery is inconsistent, with some guests receiving units containing broken components, damaged heaters, and scratched pieces that prevent assembly.
Customer service and warranty support are frequently mentioned points of contention. Experiences range from guests praising responsive, live support and satisfactory resolutions to others describing completely unresponsive service, being bounced between agents, and having legitimate warranty claims dismissed. This inconsistency extends to post-purchase support, with some guests waiting months for resolutions without success. The company's relationship with major retailers like Costco is noted by guests, who express concern over the retailer's association with a third-party provider that delivers such variable customer experiences. The core sauna products, when functioning correctly, are celebrated for transforming a home into a personal spa, but the risk of defects and support challenges is a significant consideration for potential buyers.