AmericInn by Wyndham Coon Rapids

This hotel spa provides an indoor sauna as part of its wellness facilities. The pool area, which includes a hot tub, is described by some guests as relaxing, with a clean pool. However, spa-goers report severe and persistent sanitation failures in this area. Multiple accounts describe incidents of feces being left uncleaned on the pool deck near the hot tub for over 12 hours after staff were notified, with guests continuing to use the adjacent hot tub during this time. This has led to significant concerns regarding guest safety and facility management. The hot tub maintenance is also inconsistent; some guests find it clean and functional, while others report malfunctioning jets that require repeated attempts to activate.

Beyond the pool area, experiences vary widely. Many guests praise the comfortable beds, good showers, and the variety offered at the complimentary breakfast, including Belgian waffles. The lobby is noted for its inviting atmosphere with a fireplace, and a 24-hour coffee and tea bar is available. Staff receive mixed feedback, described by some as amazing and by others as unhelpful, indifferent, or rude, with a noted absence of managerial presence during issues. Additional concerns from guests include the lack of an elevator, rooms with bad odors or mold in showers, and complications with booking and refund processes.