Vaughan Pools & Spas Jefferson City
📍 1909 S Country Club Dr, Jefferson City, Missouri, 65109
Services: Cold Plunge, Hot Tub, Infrared Sauna, Traditional Sauna
Amenities & Features
About
Staff
Spa-goers report varied experiences with the company's staff. Several guests highlight positive interactions with specific employees. Mark is frequently mentioned for providing exceptional, patient, and non-pushy sales assistance, particularly with hot tub purchases, going above and beyond to educate customers. Karen is also noted for delivering good customer service. However, other guests report negative encounters with service and installation teams, describing them as having little regard for property, providing poor quality work, and demonstrating unreliable scheduling. The knowledge level of on-site maintenance personnel is inconsistent, with some staff described as not knowing what they are doing.
Additional Amenities
This venue is a Mid-Missouri pool and spa company specializing in custom pool construction, reliable repairs, and premium supplies. The primary amenities and services discussed by guests are related to pool maintenance and hot tub sales. Spa-goers appreciate effective chemical treatments that can transform a green pool into crystal clear water. The company also sells and delivers hot tubs, such as the Hot Springs brand. There is no mention of dedicated sauna or cold plunge facilities, experiences, or services in guest feedback.
Pricing
& Communication Guest feedback indicates some concerns regarding pricing transparency and communication. Some visitors report unexpected costs, such as undisclosed shipping fees for parts. Communication during service projects, like pool builds or openings, is noted as an area for improvement, with some guests feeling left uninformed. Scheduling reliability is a significant point of criticism, with accounts of missed opening dates and poor deadline adherence causing major inconveniences for customers.