Recreation Wholesale

Recreation Wholesale is a spa and pool retailer and construction company in Lee's Summit, celebrating over 20 years of service with more than 2,500 spas installed in the Kansas City area. The company holds an A+ BBB rating and operates on a principle of treating people well. Guests primarily engage with Recreation Wholesale for the purchase and installation of high-quality hot tubs, specifically Jacuzzi brand models such as the J-375 and J-475. The sales process is noted for its depth, with sales staff like Ron providing detailed tours, explaining different types and features, and even allowing potential buyers to try the hot tubs before purchasing. The delivery and installation teams, including crews led by Drew, Noah, Ryan, and Tae, receive consistent praise for their professionalism, efficient processes, and careful handling of the products. They manage the full setup, including electrical hookup, filling, and adding starter chemicals. A standout feature for new hot tub owners is the comprehensive after-sales support. Office manager Kandi and other staff provide extensive guidance on water chemistry and maintenance, responding patiently to frequent questions via call and text to ensure proper operation. Project management for pool installations is highlighted as exceptional, with staff like Lisa coordinating complex projects and maintaining outstanding communication throughout. The overall sentiment from guests is one of complete satisfaction with the end-to-end experience, from initial consultation to long-term support, leading to strong recommendations for others in the market for a spa or pool.