Kollectiv | Sauna, Cryotherapy, Massage, CRYOSKIN, Energy Healing, Spa in New York
📍 21 E 1st St, New York, New York, 10003
Services: Infrared Sauna, Cryotherapy, Red Light Therapy, Massage
Amenities & Features
About
Cold Plunge & Sauna
This urban wellness spa in the East Village features several individual infrared sauna rooms. Spa-goers describe the infrared sauna experience as relaxing and appreciate the ample, unrushed session time, with guests noting they do not feel rushed and have sufficient time to change. The saunas are noted for being clean and well-designed, though some guests found the heat intensity to be only moderate, causing light sweating and describing them as semi-hot. The spa provides a private changing area. However, some guests have reported issues with cleanliness, including dirty or hard towels, wooden sauna slots coming off the walls, and concerns about reusable cups.
Atmosphere
The spa's atmosphere receives mixed feedback. Some guests describe it as a clean, cozy, natural, and vibrant space that is not crowded, with a layout that includes wood, plants, and lots of sunlight. They appreciate the well-designed spa layout. Conversely, other visitors report feeling the environment was confusing, disorganized, and unsafe, with a lack of privacy during services and an overall unprofessional vibe that contradicted a zen experience.
Staff
Feedback on staff is highly polarized. Some spa-goers find the staff to be friendly, kind, patient, and super welcoming, with specific mention of a positive experience with the owner. Other guests report profoundly negative interactions, describing staff as incredibly cold, careless, impatient, and unprofessional. Specific complaints include a lack of greeting, failure to explain amenities or services like cryotherapy, and behavior that made some visitors feel uncomfortable or unsafe.
Additional Amenities
The spa offers a range of additional wellness services and facilities. These include Normatec compression chairs or recovery boots for leg compression, which guests find very relaxing. The venue also houses a plant-based cafe and an upstairs retail store selling cosmetics, where samples are sometimes available. Other mentioned services include Tesla Theraphi, Bemer, cryotherapy, CRYOSKIN, and massage.