Urbana Spa Huntersville NC - Massage Nails Sauna Skincare

Urbana Spa in Huntersville is a full-service day spa specializing in massage therapy, nail care, and skincare. The spa provides a quiet and peaceful atmosphere designed for relaxation, with soothing music and personal touches like fragrant tea or wine offered to guests before treatments. Spa-goers consistently praise the quality and therapeutic effectiveness of the massages, with specific therapists like Precious, Lois, Shemeka, and Kiaundria highlighted for their professional and skilled work. The overall experience is noted for its relaxing vibes, with guests appreciating the professional and friendly staff from the front desk to the service providers.

However, guest experiences regarding hospitality and amenities can be inconsistent. Some visitors report exceptional service where management resolves issues, while others describe instances of poor hospitality, particularly from front desk staff, including unwelcoming attitudes and a lack of acknowledgment for special occasions. Amenities such as properly fitting robes for all sizes, snacks, or cucumber water in the relaxation room are not consistently provided. The spa has faced criticism for an inflexible cancellation policy and past difficulties with redeeming Groupon vouchers, though this service appears to have resumed. The venue aims to be a one-stop destination for calming and de-stressing treatments, with the core services themselves receiving strong commendation.