Finlandia Sauna Products Inc
📍 14010 SW 72nd Ave B, Portland, Oregon, 97224
Services: Infrared Sauna
Amenities & Features
About
Cold Plunge & Sauna
Finlandia Sauna Products Inc specializes in traditional sauna kits for home installation. Guests report that the core sauna product features beautiful, high-quality wood construction that maintains its luster over many years. However, a significant number of guests encounter issues with the heating system. The heaters are frequently described as undersized, struggling to reach and maintain desired temperatures. Guests note that achieving a temperature of 185°F can require over an hour of preheating, and temperatures at bench level are often much lower. Adding water to the rocks creates steam but can cause the temperature to drop significantly during a session. Some guests also report that the sauna doors have gaps that let in cold air, though this can sometimes be mitigated with added weather stripping.
Staff
Feedback on staff is mixed. Some guests describe the staff as nice and knowledgeable, with specific positive mentions of a salesperson named Tim who assists with custom layouts. Other guests report significant customer service challenges, including unreturned calls, condescending attitudes, and a lack of support after a sale is completed. There are also reports of communication breakdowns between sales and order fulfillment departments.
Additional Amenities
This company provides custom pre-cut sauna kits to fit specific spaces. Assembly instructions are included, with some guests finding them good, while others, particularly for outdoor kits, find the roof instructions confusing and incomplete. The company has historically provided instruction via DVD, which some guests find outdated.