Goodall Pools & Spas

Goodall Pools & Spas is a third-generation, family-owned pool and spa company serving south central Pennsylvania. The spa provides a variety of wellness products, including hot tubs, swim spas, and cold plunges. Guests who have purchased hot tubs and swim spas for their homes report using them for backyard wellness and relaxation, with some noting the addition of a spa to complement a custom pool. The company builds custom inground swimming pools, renovates existing pools, and provides service, maintenance, and retail supplies across five locations. The retail stores offer free water testing and expert advice on pool and spa maintenance.

Feedback from guests indicates a mixed experience regarding service and support. Many guests praise the knowledgeable and helpful retail staff, as well as the maintenance crew that provides weekly service resulting in crystal clear pools. The pool design and build service receives strong commendations for honest, upfront pricing, helpful planning, and creating dream pools that make homeowners feel like they are on vacation. However, other guests report significant frustrations with the service department, including unresponsive communication, unprofessional phone interactions, and a lack of follow-up from management. Specific complaints involve billing disputes, multiple faulty equipment replacements on items under warranty, and recommendations for incorrect pool pumps. The in-store experience is generally noted as positive, while remote service and support elicit more critical feedback.