Palm Beach Tan

Palm Beach Tan in Easley is a beauty, tanning, and wellness salon. The venue offers full-spectrum infrared sauna sessions that promote wellness, alongside red light therapy, sunbed tanning, and spray tanning solutions. Guests can access these services through various membership options. However, the guest experience is frequently impacted by operational and customer service challenges. Multiple guests report significant difficulties with billing and membership cancellations, including being charged for months after formally canceling. Customer service is a common point of contention, with guests describing unprofessional behavior, such as being ignored at the front desk or encountering staff who seem annoyed. The willingness to accommodate simple requests, like upgrading a tanning session package, is noted as lacking. Furthermore, the consistency of spray tan results is a concern, with multiple guests reporting uneven or splotchy outcomes regardless of the machine or formula used. While some individual staff members, like Kayla and Emily, receive positive mentions for being helpful and nice, the overall sentiment indicates inconsistency. Management follow-up on issues is described as poor, with concerns often forwarded to a customer care team that does not respond.