Pool & Spa Depot

Pool & Spa Depot is a family-owned business and a leading provider of swimming pools, hot tubs, swim spas, saunas, and cold plunge tubs for the Southeastern US. The Cookeville location offers a comprehensive selection of wellness and outdoor living products. Spa-goers frequently highlight the knowledgeable staff across sales, training, and support departments. Guests appreciate the outstanding post-sale care, with specific praise for service team members who go above and beyond to research and source parts for repairs. The installation process receives mixed feedback; many guests report fast, detailed, and professional work from dedicated installers, while others experience significant scheduling delays and no-shows from construction teams. Communication and instruction clarity are noted areas for improvement, with some guests receiving insufficient chemical kits or unclear filling protocols for pools and hot tubs. The sales experience is generally positive, with staff like Rhett Holland, Annie, and Tammy noted for making the purchasing process easy, providing detailed explanations, and being responsive to questions. The venue serves families and individuals looking to create outdoor wellness and recreation spaces, with a team willing to negotiate on price and provide long-term support for their products.