Pool & Spa Depot

Pool & Spa Depot is a family-owned provider of outdoor living and wellness products, including saunas and cold plunge tubs, with locations across the Southeastern US. The spa offers a range of products for creating personal wellness and recreation spaces. Guests report highly positive experiences with professional installation services for pools and swim spas, noting efficient and skilled work from dedicated installation teams. The customer service from sales representatives like Jeremy and Daniel is frequently highlighted as great to work with, facilitating quick installations. The spa also provides educational resources, such as a Pool Closing School led by knowledgeable staff like Zachary, which guests find extremely valuable for DIY maintenance. Many long-term customers express strong loyalty, praising the friendly and professional staff they encounter during product purchases.

However, spa-goers report significant inconsistencies, particularly with post-sale support. There is mixed feedback regarding the service department, with some guests describing experiences involving delayed repairs, unprofessional conduct, and unsafe electrical work on hot tubs. Others note misleading sales information, especially for self-installation projects like Stealth pools, where critical instructions were reportedly withheld, leading to customer frustration and additional expense. While many appreciate the helpful advice on pool care and the willingness to resolve issues like product exchanges, the spa faces criticism for a perceived lack of accountability in addressing service failures. The overall sentiment suggests a venue where successful outcomes are highly dependent on the specific department or staff member encountered.