Palm Beach Tan

Palm Beach Tan in Flower Mound is a beauty, tanning, and wellness salon. The spa provides state-of-the-art wellness services including infrared saunas and red light therapy. The tanning services feature cutting-edge sunbed and spray tanning solutions. The revised Flower Mound location is noted for being very clean and having nice new tanning beds. Spa-goers appreciate the great personnel at this location, with specific staff members like Erin Meador receiving praise for awesome customer service.

However, guests report significant inconsistencies in management and customer service. Experiences with staff engagement, policy communication, and billing are highly variable. Some guests encounter high-pressure sales tactics on memberships, lotions, and accessories, leading to uncomfortable experiences. There are reports of misleading pricing, such as membership charges being higher than quoted, and difficulties with package expirations that are not clearly communicated. Resolving billing or account issues often requires contact with a corporate office, which guests find unresponsive. The membership cancellation process is reported to require an in-person visit. Due to these factors, some long-term guests have chosen to switch to other locations.