HOTWORX - Tyler, TX - Cumberland
📍 8926 S Broadway Ave #128, Tyler, Texas, 75703
Services: Infrared Sauna
Amenities & Features
About
Cold Plunge & Sauna
This 24-hour infrared fitness studio provides gym members with private, virtually instructed workouts within individual infrared sauna rooms. The intense infrared energy is a core feature, with many members praising the quality of the heat and the effective, sweat-inducing sessions it facilitates. The personal sauna experience is a primary draw, and members appreciate the variety of video workouts that change periodically. However, maintenance of these sauna rooms has been inconsistent. Some members report issues such as stained and splintered sauna floors and burned-out screens in some units, which contrasts with other members' experiences of a spotlessly clean facility. The infrared heat itself is consistently described as feeling good and providing a great workout.
Staff
Feedback on staff is mixed. Several members highlight positive interactions with specific managers, such as Britta (or Brittany) and Carolina, describing them as extremely accommodating, friendly, professional, and knowledgeable in setting up accounts and recommending classes or gear. Conversely, other members report negative experiences with management, including accusations of unprofessional conduct and difficulties with communication, particularly regarding membership cancellation.
Additional Amenities
Beyond the infrared sauna workouts, the gym offers HIIT (High-Intensity Interval Training) studios. Some members note that these areas have had issues with cleanliness and equipment in disrepair, such as bikes with torn seats and non-functioning parts. The gym also utilizes an app for easy scheduling, which members find convenient.
Pricing
A "Sweat Everywhere" membership is mentioned, which allows access to multiple studio locations. The standard membership requires a six-month commitment, and there is a mentioned cancellation fee for ending a membership before that term. A significant point of contention for some members is the reported difficulty in canceling memberships, with claims of ignored requests and continued charges after agreed-upon cancellation dates.