HOTWORX - Highland, UT - Alpine
📍 10945 Alpine Hwy, Highland, Utah, 84003
Services: Infrared Sauna
Amenities & Features
About
Cold Plunge & Sauna
This 24-hour infrared fitness studio provides gym members with access to virtually instructed infrared sauna workouts. The infrared sauna experience is a central feature, with members frequently highlighting its benefits for both intense exercise and relaxation. Guests can control the temperature of their private sauna, as well as the volume of the instructional TV and the interior lights. The sauna facilities are consistently described as clean and well-maintained, contributing to an effective workout where members report burning significant calories in a 30-minute session. The environment is noted for being suitable for a vigorous workout or simply for relaxing and stretching. There is no mention of a cold plunge or contrast therapy facilities in member feedback.
Staff
Feedback on staff is mixed. Several members specifically praise staff members like Tori, Destiny, and Sydney for being friendly, helpful, and non-pushy during tours. However, other accounts describe significant issues with upper management and ownership, labeling them as unprofessional and unsupportive. A recurring theme in negative feedback involves extreme difficulty in reaching management by phone or email to resolve account issues.
Pricing
The gym operates on a membership model. Members should be aware of a stated three-month lock-in period for memberships and a $100 cancellation fee, which has been a point of contention. Several members report severe billing issues, including continued charges for over a year after attempting to cancel and an unresponsive process for obtaining refunds. The cancellation policy reportedly requires in-person action, a detail some members claim was not communicated during enrollment.
Atmosphere
The studio is noted for being clean, well-maintained, and less busy than some larger gyms. It includes a free weight area. A significant point of criticism from some members is the constant, loud rock music played throughout the studio, which is described as disruptive even during early morning sessions and incongruent with a typical yoga or sauna environment.