Palm Beach Tan

Palm Beach Tan in Ashburn offers a range of tanning and wellness services, including tanning beds, spray tanning, and red light therapy. The venue also provides full-spectrum infrared heat therapy through its infrared sauna services, which are noted to promote wellness and reduce stress. Guests appreciate the salon's clean facilities and well-maintained tanning equipment, with a good selection of beds available. The spray tan service receives positive feedback for being helpful and easy, with staff providing guidance on package selection and preparation.

However, the venue faces significant operational challenges. Guests report inconsistent management, leading to frequent late openings where visitors wait outside. There is a high turnover of staff, though the day-to-day employees are often described as friendly and polite. Issues with customer service include excessive wait times, unreliable phone service where calls go unanswered, and high-pressure membership sales tactics. More serious concerns involve deceptive practices, such as selling upgrades to known broken equipment like the Diamond Stand Up bed and refusing refunds, as well as a membership bait-and-switch where premium beds are removed without notice. Despite a loyal clientele and demand, these management and policy issues lead to frustration among visitors.