Almost Heaven Saunas Manufacturing Factory

This venue is the manufacturing location for Almost Heaven Saunas, a major US manufacturer of DIY home sauna kits. The company offers traditional saunas featuring Harvia heaters for an authentic Finnish löyly experience, as well as infrared saunas for deep muscle penetration and hybrid models combining both technologies. Construction utilizes premium Nordic spruce and Western red cedar, with sizes ranging from one-person to six-person capacity. The venue also offers cold plunge products. However, guests report significant variability in product quality and customer service. Some visitors have experienced serious issues with sauna build quality, including doors with one-inch gaps between planks and defective components. There are reports of heater failures, with one guest noting a control board that fried and nearly caught fire after two years of use, an issue a company technician indicated was not rare. Replacement parts for faulty components, such as timers, can be slow to ship. Customer service is frequently described as unresponsive, with calls and emails going unanswered. In contrast, some visitors to the physical manufacturing facility have had positive interactions, noting that staff like Brian and Wade can be helpful, professional, and willing to go the extra mile to assist with orders or technical support. The overall experience for guests is highly inconsistent, ranging from reports of deceptive product quality and safety negligence to satisfactory, direct interactions at the factory.