Avani Spa

Avani Spa, a 35,000 square-foot facility at The Abbey Resort, offers a wellness experience inspired by the local elements of Fontana-On-Geneva Lake. However, spa-goers frequently report that key thermal amenities are non-operational. The men's steam room and sauna have been out of service, with guests told the spa is waiting for parts. The whirlpool and hot tub have also been repeatedly non-functional, with one guest noting an attempt to convert a non-working hot tub into a cold plunge. The main pool is described as outdated and maintained at a cold 68°F, which does not facilitate a relaxing soak. A former steam room was converted into a salt room, which guests note sees little use. These persistent maintenance issues with saunas, steam rooms, and hydrotherapy features significantly impact the spa experience.

When available, guests appreciate the salt rooms and report that massages can be good, though feedback on massage quality and pressure is mixed. The facility itself is noted as being nice, but first-time visitors find the outdoor signage unclear and the locker room process confusing without guidance from staff. The booking process is difficult due to frequently unanswered phones. The spa aims to provide holistic well-being for mind, body, and spirit through massages, body treatments, facials, and salon services, but the overall experience is often soured by facility problems and inconsistent service.