VIDA - U Street
📍 1612 U St NW, Washington, District of Columbia, 20009
Services: Infrared Sauna
Amenities & Features
About
Cold Plunge & Sauna
This gym provides a steam room and sauna as part of its locker room facilities. However, gym members report significant issues with the cleanliness and maintenance of these areas. Multiple members note that the showers, which are a key part of the post-sauna or workout routine, have unstable water temperatures that shift rapidly from scalding hot to freezing cold. Some members have reported the presence of mold in the showers. The locker rooms themselves, including carpeted areas, are frequently described as dirty, sticky, and not regularly cleaned, which detracts from the recovery experience.
Additional Amenities
VIDA - U Street is a large spa and fitness facility offering extensive group class programming. Gym members frequently praise the variety and quality of classes, specifically highlighting instructors like Terrence for yoga, David for Sweatbox, and Dylan for BodyPump. The gym facilities receive positive remarks for having plenty of updated equipment, including new cardio machines. The venue also features an outdoor pool, a food and beverage program, and offers free breakfast on Tuesday mornings. Massage services are available and can be booked seamlessly.
Staff
Feedback on staff is mixed. Some members describe the front desk and membership office staff as friendly and looking out for members' satisfaction. However, other experiences highlight issues with customer service, including reports of dismissive, rude, or unhelpful interactions, particularly from front desk and management staff when addressing problems like locker room cleanliness or membership issues.
Pricing
Pricing is a point of contention for many members, who describe the membership costs as expensive or insane. A specific policy concern for some members is the lack of an option to freeze a membership without incurring a fee or seeing the regular rate increase, which is problematic for those who travel frequently.
