Ascend Wellness
📍 201a Eisenhower Dr, Savannah, Georgia, 31405
What Visitors Say
What Visitors Liked
What Visitors Noted
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Ascend Wellness offers an infrared sauna that guests report provides significant results and is a favorite for recovery in Savannah. The venue also provides a cryotherapy chamber, which visitors describe as a great experience and a game-changer for wellness. However, guests have reported significant issues with the cold plunge service. These include a glitchy online booking system where appointments can fail to be secured, instances where the cold plunge is unavailable after booking, and challenges with scheduling. Some guests note the system allows payment without securing a time slot, leading to confusion and charges without a confirmed appointment.
Atmosphere
The facility is described as impeccably clean and beautifully designed. Guests appreciate the professional environment, though some first-time visitors note the location can be hard to find and the GPS location may be slightly off.
Pricing
Guests mention that prices are extremely reasonable for the quality of service offered. The venue offers various sessions and has membership options available.
Staff
Feedback on staff is mixed. Many guests praise specific team members like Jessica, Nate, and Krista for being professional, friendly, welcoming, and informative. They are noted for going above and beyond in treatment plans. Other guests report poor communication, unresponsiveness, and instances where the facility was closed during posted business hours.
Additional Amenities
Beyond the sauna and cryotherapy, the venue offers a sensory deprivation chamber for float sessions, which guests describe as an amazing experience. They recommend using it in total darkness with ear plugs. The venue provides multiple wellness features that the area was previously lacking.
What Reviewers Love
- The infrared sauna is noted for delivering significant recovery results.
- The cryotherapy chamber and sensory deprivation float tank are highlighted as great, game-changing experiences.
- The facility is consistently praised for being impeccably clean.
Amenities
Frequently Asked Questions
Is the cold plunge easy to book online?
Guests have reported significant glitches with the online booking system for the cold plunge, including failed confirmations and the ability to pay without securing a scheduled time.
What other services are offered besides the sauna?
The venue offers cryotherapy chamber sessions and sensory deprivation float chamber sessions, which are highly recommended by guests.
How is the customer service and communication?
Experiences vary. Many guests report friendly, professional, and helpful staff, while others cite poor communication, unresponsiveness to inquiries, and issues with appointments.