24 Hour Fitness
📍 150 Sylvan Ave, Englewood Cliffs, New Jersey, 07632
Pricing
| Service | Price |
|---|---|
| Membership | Platinum Monthly: $43.99-$51.99, Gold Monthly: $24.99-$43.99, Platinum Yearly: $431.76 total ($35.98/month), Gold Yearly: $299.88 total ($24.99/month), National Yearly: $359.88 total ($29.99/month) |
| Private Session | Additional fee for personal training sessions |
| Platinum Non-Commitment: $43.99/month with $59.99 annual fee. Platinum Monthly Commitment: $51.99/month with $1 due today. Gold Monthly Commitment: $38.99/month. Yearly prepaid options offer 18-43% savings compared to monthly non-commitment memberships. | |
What Visitors Say
What Visitors Liked
What Visitors Noted
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This 24 Hour Fitness location offers a traditional sauna and steam room as part of its wet area amenities. However, gym members frequently report that these facilities suffer from poor maintenance and hygiene, leading many to avoid using them entirely. The sauna and steam room are noted alongside unsanitary shower areas, with specific mentions of black mold and generally unclean conditions. The recovery amenities are a noted feature, but their state is a significant point of criticism for members who cite poor maintenance as a primary reason for not utilizing them.
Additional Amenities
The gym provides a spacious facility with a decent variety of equipment, including new machines that members find welcome following a renovation. The new layout is described as more efficient. However, many other machines are outdated with worn labels, and the dumbbell racks are largely unlabeled, leading to messy weight areas with dumbbells scattered on the floor. The locker rooms and bathrooms are consistently cited as dirty, with unpleasant odors and clogged sinks.
Staff
Feedback on staff is mixed. Some members describe the staff as always friendly and helpful. Specific management interactions are noted, with one member crediting General Manager Craig for resolving a billing issue. However, other members report difficulty reaching management and express frustration with customer service responses to ongoing problems.
Pricing
Membership billing practices during a prolonged closure are a major point of contention. The gym closed for renovations for nearly a month, and many members report they were charged their monthly dues during this time without clear, proactive communication on how to freeze their accounts. Compensation offered, such as towel service or buddy passes, was considered insufficient by affected members.
What Reviewers Love
- The renovated layout is more efficient and the new machines are a welcome addition.
- The facility is spacious and offers a decent variety of equipment.
- Some members find the staff to be friendly and helpful.
Amenities
Frequently Asked Questions
Are the sauna and steam room clean and well-maintained?
No, gym members frequently report poor maintenance and hygiene in the sauna, steam room, and adjacent shower areas, with specific mentions of black mold leading many to avoid using these amenities entirely.
Does the gym operate 24 hours a day as the name suggests?
No, members report that the gym does not operate 24/7 and have experienced unreliable opening hours, including arriving at scheduled opening times to find the facility still closed.
How did the gym handle billing during its renovation closure?
Many members were charged their monthly dues during the full closure. Communication about the closure and the need to manually freeze memberships to avoid charges was reported as poor, with compensation offers like towel service deemed unsatisfactory.
