Restore Hyper Wellness
📍 4158 Easton Gateway Dr, Columbus, Ohio, 43219
Pricing
| Service | Price |
|---|---|
| Membership | $170-$300/month |
| Membership options: Level Up $170/month (8 credits, $21.25 per therapy), Elevate $260/month (14 credits, $18.57 per therapy), Core $300/month (31 credits, $9.68 per therapy). Credits can be used for Core Therapies (Cryotherapy, Infrared Sauna, Compression, Red Light Therapy) or IV Drip Therapy (4 credits for IV Drip with 2 Signature Nutrients or High Dose Drip). Memberships require 3-month commitment with 30-day cancellation notice. | |
What Visitors Say
What Visitors Liked
What Visitors Noted
Cold Plunge & Sauna
This venue offers an infrared sauna service. Guests note a discrepancy regarding session length, with some mentioning a 55-minute duration despite a 60-minute timer being set in the sauna. The facility provides a shower for post-sauna use, but access can be limited as there is only one shower-equipped restroom. Guests have reported waiting for extended periods when this single shower is occupied.
Staff
Feedback on staff is highly mixed. Many guests frequently praise the knowledgeable, helpful, and friendly team, with specific positive mentions of Dylan for facials and Marquise for professional service guidance. However, other reports describe encounters with a rude manager and unprofessional staff behavior, including unresolved service complaints and unresponsive communication.
Additional Amenities
Beyond the sauna, this venue provides a range of science-backed wellness therapies. These include red light therapy, compression sessions, IV treatments, and specialized services like the Keravive scalp treatment. Guests appreciate the relaxing nature of services like compression therapy. However, some note inconsistencies, such as premium services feeling rushed or ending early, and treatments not being fully administered as booked.
Atmosphere
The atmosphere receives praise for being peaceful, relaxing, and welcoming. Guests feel the team is passionate about wellness and does not pressure them into additional services. This contributes to a generally calming environment for many visitors.
What Reviewers Love
- Staff members like Dylan and Marquise receive high praise for their knowledgeable, professional, and caring service.
- The atmosphere is described as peaceful and relaxing, with a team that makes guests feel welcome without sales pressure.
- A variety of science-backed wellness services, including red light and compression therapy, are available.
Amenities
Frequently Asked Questions
What is the actual duration of the infrared sauna session?
Guests report a timer is set for 60 minutes, but the stated session length is 55 minutes, leading to some confusion.
Are shower facilities available after using the sauna?
Yes, there is a shower available, but it is located in only one of the two restrooms, which can lead to access delays.
How does the staff handle customer service issues or complaints?
Experiences vary. While many guests find the staff helpful and knowledgeable, others report unresolved complaints, unresponsive email communication, and encounters with management perceived as rude and unaccommodating.
