HOTWORX- Rock Hill, SC - Celanese

📍 2460 India Hook Rd STE 104, Rock Hill, South Carolina, 29732

This 24-hour infrared fitness studio provides members with access to a variety of virtually instructed infrared sauna workouts. The core experience revolves around exercising within private infrared sauna rooms, where members engage in high-heat sessions designed to promote sweating and detoxification. Gym members specifically seek out the infrared heat for its perceived benefits in removing toxins from the body. The primary offerings include 15-minute High-Intensity Interval Training (HIIT) sessions and 30-minute isometric workouts such as Hot Pilates, Hot Yoga, Hot Barre, Hot Core, Hot Cycle, and Hot Blast, all conducted within the infrared sauna environment. Members frequently describe the workouts as tough but effective, leaving them feeling great after each session. Beyond the sauna workouts, the gym is noted for its 24/7 access, which members highly appreciate for convenience. The facility itself receives compliments for having a nice vibe and being well-maintained. Staff are generally described as friendly, helpful, knowledgeable, and providing amazing customer service, with specific team members like Erin, RJ, and GM Jenn receiving positive mentions. The pricing is also considered very affordable. However, some members have reported significant issues with billing and refund processes, unprofessional handling of mass email communications that compromised privacy, and poor record-keeping, which have led to frustrations regarding membership management.